Privacy Policy

1. Scope

This policy applies to www.dophon.com and its pages. Third-party websites, including sites we link to, are governed by their own privacy policies.

2. Information we collect

• Inquiry details: name, company, email, phone, country/region, topic and message that you voluntarily submit.
• Communication records: information you provide in emails, calls or subsequent business communication.
• Page analytics: with your consent, page path, duration, referrer, device type, browser and operating system, IP address and coarse geographic region, used for traffic analysis and security, not for advertising profiles. Aggregate view counters on product/news detail pages do not store a visitor IP.
• Analytics session identifier: a random session ID generated only after you consent, used to group page views within one visit; it is cleared immediately when consent is withdrawn.
• Strictly necessary local storage: language preference, privacy choice and admin session token (admin accounts only).

3. How we use information

• Respond to inquiries and provide quotations, technical documents and after-sales support;
• Understand website usage and improve content and experience (only with analytics consent);
• Protect the website, diagnose failures and prevent abuse;
• Comply with applicable legal obligations.

4. Cookies and local storage

We use strictly necessary local storage for language and privacy choices. We do not enable page analytics without your consent. You can change or withdraw analytics consent at any time via “Privacy settings” in the footer.

5. Sharing and cross-border transfers

We do not sell personal information. Information may be processed by contracted service providers for hosting, email, cloud services or logistics. Where cross-border transfer is involved, we apply the safeguards required by law.

6. Retention

Inquiry information is retained for as long as needed for business follow-up. Analytics data is retained in aggregate or for the shortest necessary period. After that, we delete or anonymize it unless law requires otherwise.

7. Your rights

You may request access, correction or deletion of your personal information. To exercise these rights or withdraw consent, email sales@dophon.com or use “Privacy settings” in the footer. We will respond within a reasonable period.

8. Security

We use access control, encrypted transport, least privilege and audit logging to protect information. No internet transmission is absolutely secure; please avoid submitting sensitive personal information unrelated to your business inquiry.

9. Changes and contact

We may update this policy to reflect business or legal changes; the updated version will be posted on this page. For questions, contact:

Shanghai DOPHON Information Technology Co., Ltd. (DOPHON Info)

Address: 7F, Fajina Building A, 966 Huaxu Hwy., Qingpu District, Shanghai 201702, China

Email: sales@dophon.com / support@dophon.com