❓ Frequently Asked Questions

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AllProductTechnicalServiceGeneral
Q:How do I install and wire an OASIS control panel?
A:

Installation depends on the panel and vehicle model. In general:

  1. Disconnect power before installation;
  2. Mount the panel in the reserved opening;
  3. Connect power, RS485 and configured I/O according to the wiring diagram;
  4. Power on and verify the configuration;
  5. Seal the opening and complete a functional test.

Please follow the product manual and have installation performed by qualified personnel.

Q:How long is the product warranty period?
A:

Our products have a standard warranty period of 12 months, starting from the date of purchase. You can choose to purchase extended warranty service, which can be extended up to 3 years.

Q:How to submit a technical support ticket?
A:

You can submit a ticket through the "Support" page in the service support center, or directly call our technical support hotline at 400-000-0422.

Q:How to contact customer service?
A:

You can contact our customer service through the following methods: 1. Phone: 400-000-0422; 2. Email: support@dophon.com; 3. Online customer service (during working hours).

Q:What is the difference between OASIS P100 and P5?
A:

P100 is a high-performance multi-functional touch control system; P5 is a basic multi-functional touch control system. Both support touch operation and customizable interfaces. P100 is intended for higher-performance and more complex configurations, while P5 covers standard control requirements.

Please contact us with your vehicle model and required functions so that we can recommend the appropriate configuration.